Support tickets and categories

Signed-in users manage cases at Tickets. The create form aligns with anonymous Help Center contact submissions but preserves history for your organisation.

Categories exposed in-product

• Billing & Payments — payouts, wallet holds, refund requests.
• Technical Support — websocket trouble, browsers, uploads.
• Account Issues — verification, passwords, suspicious logins.
• Auction Support — listing errors, bidding disputes, catalogue concerns.
• Other — anything that does not fit neatly above.

Escalation tips

1. Use concise subjects plus auction URLs.
2. Attach screenshots or PDF evidence once asked—avoid password-protected files.
3. Complex disputes may reference the Terms timeline (for example ~14 business days); real-world volume can vary.