Disputes and reporting an auction or lot

Most issues—shipping delays, item condition, payment timing—start with direct messages between buyer and seller. When that fails, escalate through structured support instead of only posting on social channels.

Open a ticket first

1. Visit Tickets while signed in.
2. Pick the closest category (Billing & Payments, Auction Support, Technical, etc.).
3. Include the auction or catalogue lot URL, order reference if payment happened, concise timeline, and evidence (photos, tracking numbers).

Fraud or policy violations

If you suspect shill bidding, counterfeit goods, harassment, or evasion of fees, flag it in the ticket with factual detail. Moderators can pair your report with internal tooling.

Legal dispute framework

Binding dispute timelines and remedies are spelled out in the Terms of Use dispute section—read that document rather than relying on informal summaries.

Privacy

Only share personal data necessary to resolve the case. See the Privacy Policy for how we handle support materials.