Troubleshooting
Fast checks that solve most login, checkout, bidding, realtime, or generic network errors—try these steps before submitting a technical ticket.
Cannot sign in or verification code not received
Email delivery, spam folders, rate limits, and password reset.
Read articlePayment declined or wallet top-up failed
Cards, PayPal, crypto charges, and next steps.
Read articleMy bid did not go through
Minimum bid, auction state, rate limits, and concurrent bids.
Read articleLive prices or timers not updating
Refresh, browser, VPNs, and websocket connectivity.
Read articleGeneric errors and loading failures
Simple checks before opening a technical ticket.
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